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mwanzo tours
100%Locally owned & operated
UTBLicensed safari guides
LicensedUganda Tourism Board operator
SmallPrivate groups, never a big bus tour
SerahEvery booking contributes

Payment, deposits & cancellations

How Mwanzo Tours handles your safari deposit, balance, permits, and cancellations, plain language for European travellers.

Last updated: 29 September 2026 · Reviewed by Anthony Kiweewa

How booking works

  1. You enquire via our form or email, we reply within 1 business day.
  2. We send a written quote naming lodges, permit inclusion, and total price in USD or EUR.
  3. Your booking is confirmed upon receipt of the 30% deposit.
  4. The remaining balance is due no later than 60 days before departure.
  5. All payments are non-refundable once gorilla permits are purchased.

See step by step how we protect your permit money.

Where your money goes

  • Uganda Wildlife Authority, gorilla/chimp permits purchased in your name once deposit clears.
  • Lodges, confirmed only after deposit; names listed in your quote.
  • Serah Foundation, a contribution from every Mwanzo booking supports registered CBO work in central Uganda.

Cancellation

More than 60 days before departure: the 30% deposit is non-refundable. Within 60 days of departure: deposit and balance are non-refundable (100%). Gorilla permits: once purchased, gorilla permits are 100% non-refundable, standard-rate permits can be rescheduled subject to availability, and low-season permits cannot be rescheduled. See booking terms. We recommend comprehensive travel insurance including cancellation cover.

Credentials

Mwanzo Tours Uganda · Ntinda, Kampala, Uganda · Licensed by the Uganda Tourism Board (UTB/RTT/TT/2023/100873)