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mwanzo tours
100%Locally owned & operated
UTBLicensed safari guides
LicensedUganda Tourism Board operator
6 to 10Small groups max
SerahEvery booking contributes

Booking terms & conditions

Last updated: 29 September 2026 · Reviewed by Mwanzo Tours leadership

These terms apply when you book a safari or programme with Mwanzo Tours ("we", "us"). By paying a deposit you accept these terms. Your written quotation forms part of the contract.

1. Bookings & deposits

  • Your booking is confirmed upon receipt of the 40% deposit.
  • The remaining balance is due no later than 30 days before departure.
  • All payments are non-refundable once gorilla permits are purchased.
  • Prices are quoted in USD or EUR as stated; bank transfer fees are the client's responsibility unless agreed otherwise.

2. Cancellations & refunds

  • More than 60 days before departure: the 40% deposit is non-refundable.
  • 59 to 30 days before departure: 70% of the total cost is charged.
  • 29 days or less before departure: 100% of the total cost is charged.
  • Gorilla permits: once purchased, gorilla permits are 100% non-refundable, but they can be rescheduled according to availability.

We strongly recommend comprehensive travel insurance covering cancellation, medical evacuation, and permit loss.

3. Changes by Mwanzo Tours

We may alter itineraries due to weather, park closures, permit availability, or safety. We will offer equivalent alternatives. If we cancel entirely, you receive a full refund of amounts paid to us (excluding third-party fees already disbursed).

4. Traveller responsibilities

  • Valid passport (6+ months validity) and visa
  • Comprehensive travel & medical insurance including evacuation cover (not included in our quotes; please arrange your own)
  • Disclosure of medical conditions affecting trekking fitness
  • Compliance with Uganda Wildlife Authority trekking rules (minimum age 15 for gorilla trekking)
  • Respectful behaviour at Serah Foundation community visits, photography only with consent

5. Liability

Mwanzo Tours is a locally registered tour operator using licensed guides and vetted partners. Adventure travel involves inherent risk. Our liability is limited to the value of services booked except where Ugandan law or mandatory EU consumer protection requires otherwise.

6. Serah Foundation contributions

A portion of every booking supports the Serah Foundation (registered CBO, est. 2019). Contribution mechanics are described at booking; Serah Foundation is a separate legal entity co-founded by Anthony and Esther Kiweewa.

7. Disputes

We aim to resolve complaints promptly via info@mwanzotoursuganda.com. EU residents may also use their national consumer dispute resolution body. Governing law: Republic of Uganda, with due regard to mandatory consumer protections in your country of residence.

8. Contact

Mwanzo Tours · Kampala, Uganda · info@mwanzotoursuganda.com · WhatsApp +256 789 487 378

Terms reviewed and approved by Anthony Kiweewa (Uganda) and Hanna Lukács (Europe) · August 2026.